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About Us

About Us

Pauline Carpenter set up Touch-Needs after the birth of her fifth child, in 2000.  As a qualified Infant Massage Teacher she found that she could not easily source all the resources she needed to run her classes; and, most frustratingly, she was having to use a baby doll, designed for children, as a demonstration tool, which was not adequate.  Pauline spent several months liaising with other experienced Infant Massage Teachers, and a European based manufacturer so that the design and development of the ideal demonstration doll for all baby massage teachers was born.  Over the years the doll design has evolved and other types have been produced, because Pauline is dedicated to improving and developing the dolls so that the wide range of professionals that now use them can feel confident about the tools they are working with.


It is through listening to our customers that gives Touch-Needs the drive needed to continually update and improve the products and the service they offer.


The Touch-Needs staff work hard to make sure that customers receive the service they deserve. We offer a friendly and efficient service and aim to deliver parcels as speedily as we can. Touch-Needs believes in fair and ethical trading. We source our products from as near to home as possible and our demonstration dolls and massage oils come from no further than Europe; whilst our plastic bottles currently have the least impact on the environment than any other plastic bottle available.  Also, where possible, packaging is recycled, to further reduce our impact on the environment.


Customer Care

Our staff are always on hand, between 9am to 5pm GMT Monday to Thursday and 10am to 2pm GMT on Fridays to take orders or deal with any questions or queries you might have.


You can reach them on 01908 613 651 or email:


Delivery times:

From order date to delivery, please allow 5 working days.



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