Touch-Needs Ltd Privacy Policy

Compliance and responsibility:

We, Touch-Needs Ltd, are bound by applicable data protection laws in respect of the handling and collection of your personal data. We are registered as a data controller with the Information Commissioner's Office (ICO) under the registration number Z6027397.
Touch-Needs Ltd is an incorporated company, registered in England and Wales. Our company registration number is 04104206.

Touch-Needs Ltd is the controller and responsible for your personal data. Our trading names are: Touch-Needs, Touch-Needs Worldwide, Pauline's Perfect Packing. We operate the websites and

As a small business, we must comply with the law and, in relation to Data Protection, we must adhere to the changes to The Data Protection Act. We must collect and use our customer's information fairly, store it securely and not unlawfully disclose to any other person. It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

At Touch-Needs Ltd, being transparent about how we use your data is important to us.  We respect your privacy and are committed to protecting your personal data. This privacy policy aims to give you information on how Touch-Needs Ltd collects, processes and looks after your personal data, including any data you may provide when you sign up as a customer via our website, by email, by phone or by post.  It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Regarding our website:

Card payments and purchases:

Touch-Needs Ltd is PCI compliant, in accordance with these regulations we do not store debit or credit card details on site, neither do we retain your debit or credit card via secure third-party merchant providers.
Touch-Needs Ltd will adhere to the Data Protection Act by:

Touch-Needs Ltd staff's responsibility:

Touch-Needs Ltd staff must ensure that they adhere to legislation surrounding data protection.

All Touch-Needs Ltd staff, who have access to customer's personal details, are subject to an identity check before any information is disclosed.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

All Touch-Needs Ltd staff and consultants are responsible for ensuring:

Personal data shall:

The data we collect about you:

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect and internally use, store and transfer different kinds of personal data about you, your staff or your business, which we have grouped together as follows:

Your personal details will not be used for marketing purposes (we promote special offers via our website and FaceBook page  We will not share your information with a third party without your express consent.

If you fail to provide personal data, where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our products or services). In this case, we may have to suspend or cancel a product or service you have with us but we will notify you if this is the case at the time.

We may collect and use Aggregated Data, such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific product or page of the website. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we collect your personal data:

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Profile Data by filling in forms or by corresponding with us by post, phone, email, online platform or otherwise. This includes personal data you provide when you:

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.  Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a more relevant and meaningful digital experience when you browse our website and also allows us to improve our website. Cookies are used on this site to keep track of the contents of your shopping basket once you have selected an item, to store delivery addresses and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

How we use your personal data:

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Disclosure of your personal data:

We may have to share your personal data with the following parties:

Right to request access to data:

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights are detailed below:

If you wish to exercise any of the rights set out above, please contact us directly.  Request can be made by email to: We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). The first request for information will be free of charge; any further request will be charged at £10 per request in order to cover the administrative cost of providing the information. We will endeavour to respond within one month.

Monitoring and review

Updated policy date: May 17th 2018.

This policy and its procedures will be reviewed regularly for improvements as part of our quality assurance requirements. We reserve the right to change this policy at any time to ensure relevance and compliance with the General Data Protection Regulation (GDPR).

Your Agreement

In using the Touch Needs website you agree to the collection and use of information as outlined in this policy.

Advice and guidance

If you have any questions about the way we use your data, please get in touch and one of our team will be happy to help:

Further advice and guidance can be obtained from the Information Commissioner's Office and the General Data Protection Regulation (GDPR).