Ordering & Delivery Information

Methods of Purchase

As well as purchasing products via our website, we are happy to take phone orders if paying with a credit or debit card.  Please contact us if you would prefer to discuss your order and/or pay over the phone.  We also accept official purchase orders from Government funded agents (eg Sure Starts, Children's Centres etc) and registered charities.


On-line orders

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and add them into the shopping cart.  When you are ready, just proceed to the checkout. With our new site, there is no need to sign in.


We accept payment by PayPal, Credit or Debit cards. If you are shopping from overseas, place your order and your credit card company will convert the transaction into your own currency.


On-line and phone orders

All payments are subject to validation checks and where required, authorisation by the card issuer.  If the issuer of your payment refuses to authorise, we have the right to cancel the order.


Official purchase orders

 Please email your order to: This email address is being protected from spambots. You need JavaScript enabled to view it. .  Purchase orders must include an official purchase order number, a full shipping address and, if different, a billing address; a contact name, email address and phone number - preferably for both the shipping address and relevant contact within the finance dept.


If posting an official order via Royal Mail, please send to The Old Coach House, Horse Fair.  Rugeley. WS15 2EL.


NB We adhere to a strict 30 days credit terms from date of delivery for all official purchase orders.  A monthly 2% surcharge is added to all orders outstanding beyond this period.  Prepayment is required for all orders outside of the UK.

Dispatch & Delivery

UK and International Customers:

  • If all items you have ordered are in stock, we endeavour to ship within 48 hours (Monday to Friday).
  • We will endeavour to inform customers of delays in dispatch if we are unable to ship within 3 days of receiving an order.
  • Courier company deliveries are usually Mondays to Fridays, between 9am - 6pm.  (A signature on delivery is required.)
  • Royal Mail deliveries are normally delivered within 2 - 7 working days for UK deliveries, longer for international orders.  (Unfortunately we are unable to guarantee a delivery time for parcels sent via Royal Mail.)

We accept payment by PayPal, Visa Debit and Credit, MasterCard, Bank Transfer and Cheque.



UK Delivery Prices

Shipping Categories

UK Mainland

UK Offshore & North of Scotland

Orders up to £29



Orders £30 - £74

£8.50 £15.00

Orders £75 - £199



Orders £200 - £299



Orders £300 - £499.99



Orders above £500




 (All prices above include VAT)


For international delivery cost information, please click here

Reaching Us

If you need to reach us, please email: This email address is being protected from spambots. You need JavaScript enabled to view it. .


Alternatively, you can call us:


Retail and Wholesale customers:

0800 999 2772 / 07773 398894


If you have any questions or any other enquiry please contact us







Christmas & New Year Closure

Our last shipping day, before Christmas 2017, is Wednesday, 20th December.  We re-open for business, Tuesday, 2nd January 2018.


Special Offers

End of stock sale:

Aqua Dolls - 25% discount

Music for Dreaming II £3.60 (RRP £16.95) 


Buying a 60cm regular, or semi-weighted doll? Protective Overbody Offer - Save 30%.



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